Thursday, November 21, 2013

Take the money, please.

Why do banks make it so difficult to deposit money?
At some banks, if you have a particularly restrictive college savings/checking account that is not attached to your parents' mortgage, a bank will charge you a fee to deposit money with the assistance of a human-pulse-toting-teller.
Seriously.
If you want to deposit Aunt Harriet's birthday cash with a human you may incur a $6 fee to  deposit money into your account.
You can take a photo with your smart phone of Aunt Harriet's check, if she mails you one. That image can be directly deposited into your account.
Aunt Harriet can electronically transfer money to you or her favorite babysitter if she has set that up on her smart phone.
But don't try and deposit the cash she and Uncle Joe handed you on the last visit to Philadelphia, by involving another human.
I am the first to admit that I am technologically challenged.
Last week, in an attempt to stay warm inside the car on a blustery suburban Chicago day, I attempted to help my daughter (IT Gal) deposit her tip money thru the drive-up ATM. My daughter, who is making money as a very good waitress at a wonderful breakfast place, while plotting her next life move, wanted to make a deposit.
I told her we could do it thru the ATM, since I had become accustomed to making deposits for her brother without the aid of a human teller.
So much for my being so savvy. Before I knew it, the ATM was spitting her hard-earned dollars back at us.
My daughter, as my witness.
First the finicky machine kicked back excess bills because we didn't heed the 30-bill max warning. Then it got even more picky and kicked back a wad of cash because it didn't want to digest a grotty $1 bill someone left her for bringing out their breakfast with a cheerful attitude.
When did it become so difficult to deposit money into the bank?
She wound up having to get out of the car to complete the deposit when I inadvertently cancelled a third transaction attempt after begging the machine for more time.
A quick glance in the rear view mirror and I saw about seven or eight cars stacked up behind us. It was then that I yielded to her pressure and parked the car and allowed her to go into the bank and hand the money to a human-pulse-toting-teller.
Of course there was only one of them working behind the counter in the giant branch. Another was handling all the cars stacked up in the drive-thru lanes. Another was behind a desk, just in case someone came in to deposit something in a safe deposit box or try to open an account.
Maybe this is just a payback for once making fun of the fact there was braille on the drive-up ATM to aid visually impaired patrons when they attempted to use the machines.
I remember pitching the observation to a columnist friend, while working at a newspaper in Florida. After making light of the situation in his column, but also educating anyone else who had ever noticed the bumps on the drive-thru ATM keypad, he received a barrage of mail and phone calls.
The folks who need those bumps were not amused. The machines, which are plated and produced the same as the walk-up ATMs, are standard issue.
He left the paper soon after. I hope not because of this topic.
I will resist adding anything else on the subject of drive-up ATMs that have braille on them.
When they put in the automated postage machines in our post office branch, and eliminated three of the walk-up counter spaces, they thought they were going to be able to streamline mailing packages and letters. 
The last time I went in to mail a letter for more than a traditional stamp they had a full-time postal employee trying to assist folks, standing in line for one of the two remaining human-pulse-carting-clerks, with the new machines. 
After 30 minutes in line for a clerk, I posted a letter for a dollar and change. When the clerk told me I could have saved time and done the transaction myself on one of the machines, I mentioned the new machines did not take cash and I didn't like to charge anything on a plastic card for under a certain amount. I was also helping to save her job. 
Call me a dinosaur. I don't like to scan and bag my own groceries.
I do like to have people help me when I don't have the exact postage.
And I do still like the idea of putting money in the bank.

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